Tribal Electric Supply Company (TESCO) is a key electricity distribution company in Pakistan, specifically serving the Federally Administered Tribal Areas (FATA) and adjacent regions.
TESCO’s mission is to provide reliable and efficient electricity supply to its diverse consumer base, which includes residential, commercial, and industrial sectors.
This article provides an in-depth look at TESCO, covering its history, services, operational areas, and office timings.
| Full Name | Tribal Electric Supply Company |
| Address | WAPDA House, Shami Road, Peshawar, Khyber Pakhtunkhwa, Pakistan |
| Fesco Helpline: | 118 or +92-91-9212010 |
| Website: | tesco.gov.pk |
| Complaints@tesco.gov.pk | |
| Office Timings | 09:00 AM – 05:00 PM (MON – FRIDAY) |
History and Background
TESCO was established to address the unique challenges of electricity distribution in the tribal areas of Pakistan. These regions, characterized by difficult terrain and dispersed populations, require a specialized approach to ensure consistent and reliable power supply. Since its inception, TESCO has been instrumental in improving the quality of life and supporting economic development in these areas.
Services Provided by TESCO
TESCO offers a variety of services designed to meet the needs of its consumers and ensure the smooth operation of the electricity distribution network. These services include:
- Electricity Distribution: TESCO distributes electricity to residential, commercial, and industrial consumers across its service areas.
- Billing Services: The company handles billing services, including the issuance of monthly electricity bills, payment processing, and resolution of billing inquiries.
- Customer Support: TESCO has established a robust customer support system to handle consumer complaints, service requests, and other inquiries efficiently.
- New Connections: TESCO facilitates the provision of new electricity connections, catering to the growing demand from residential, commercial, and industrial consumers.
- Load Management: To prevent overloading and ensure a steady power supply, TESCO effectively manages load distribution across its network.
Operational Areas
TESCO’s operational areas are divided into various regions to efficiently manage the distribution network. These regions include:
- Bajaur Region: Serving the Bajaur district and surrounding areas.
- Mohmand Region: Covering the Mohmand district and adjacent localities.
- Khyber Region: Encompassing the Khyber district and nearby regions.
- Orakzai Region: Serving the Orakzai district and its neighboring areas.
- Kurram Region: Covering the Kurram district and surrounding localities.
- North Waziristan Region: Encompassing the North Waziristan district and nearby areas.
- South Waziristan Region: Serving the South Waziristan district and its neighboring regions.
Office Timings
TESCO operates multiple offices across its service areas to cater to the needs of its consumers. Below is a table detailing the office timings for TESCO’s main offices:
| Office Location | Day | Opening Time | Closing Time |
|---|---|---|---|
| Bajaur Regional Office | Monday – Friday | 09:00 AM | 05:00 PM |
| Saturday | 09:00 AM | 01:00 PM | |
| Sunday | Closed | ||
| Mohmand Regional Office | Monday – Friday | 09:00 AM | 05:00 PM |
| Saturday | 09:00 AM | 01:00 PM | |
| Sunday | Closed | ||
| Khyber Regional Office | Monday – Friday | 09:00 AM | 05:00 PM |
| Saturday | 09:00 AM | 01:00 PM | |
| Sunday | Closed | ||
| Orakzai Regional Office | Monday – Friday | 09:00 AM | 05:00 PM |
| Saturday | 09:00 AM | 01:00 PM | |
| Sunday | Closed | ||
| Kurram Regional Office | Monday – Friday | 09:00 AM | 05:00 PM |
| Saturday | 09:00 AM | 01:00 PM | |
| Sunday | Closed | ||
| North Waziristan Office | Monday – Friday | 09:00 AM | 05:00 PM |
| Saturday | 09:00 AM | 01:00 PM | |
| Sunday | Closed | ||
| South Waziristan Office | Monday – Friday | 09:00 AM | 05:00 PM |
| Saturday | 09:00 AM | 01:00 PM | |
| Sunday | Closed |
Consumer Services and Initiatives
TESCO is dedicated to enhancing consumer satisfaction through various initiatives, such as:
- Online Billing and Payments: Consumers can view and pay their electricity bills online through TESCO’s website and mobile app.
- Customer Service Centers: TESCO has established customer service centers in all major regions to address consumer complaints and service requests promptly.
- Energy Conservation Programs: TESCO actively promotes energy conservation programs to encourage consumers to use electricity efficiently.
Conclusion
Tribal Electric Supply Company (TESCO) is a vital entity in Pakistan’s electricity distribution sector, especially in the tribal areas. With its comprehensive services, extensive operational areas, and commitment to consumer satisfaction, TESCO plays a pivotal role in supporting the economic and social development of the regions it serves.
Whether it’s through ensuring a reliable power supply, providing excellent customer service, or promoting energy conservation, TESCO continues to be a cornerstone of progress in the tribal areas of Pakistan.
