The Islamabad Electric Supply Company (IESCO) is a leading electricity distribution company in Pakistan, providing power to the Islamabad Capital Territory and surrounding regions. Established in 1998, IESCO operates under the regulatory framework of the National Electric Power Regulatory Authority (NEPRA) and is committed to delivering reliable and efficient electricity services to its consumers. This article provides a detailed overview of IESCO, including its history, operations, customer services, and office timings.
| Full Name | Islamabad Electric Supply Company |
| Address | Street No. 40,G-7/4,Islamabad, Pakistan – Google Maps |
| Phone: | +92-51-9252902-6 |
| Fax: | +92-51-9252922 |
| Website: | www.iesco.com.pk |
| Office Timings | 09:00 AM – 05:00 PM (MON – FRIDAY) |
History and Background
IESCO was formed as part of the restructuring and privatization of the Water and Power Development Authority (WAPDA). Its primary mandate is to manage the distribution of electricity in the Islamabad region, ensuring the stable and continuous supply of power to residential, commercial, and industrial customers.
Service Areas
IESCO’s service area includes:
- Islamabad Capital Territory
- Rawalpindi District
- Attock District
- Jhelum District
- Chakwal District
Operations
IESCO’s operations encompass a wide range of activities aimed at maintaining and improving the electricity distribution network. These include:
- Distribution Network Maintenance: Regular inspection, maintenance, and upgrading of the distribution infrastructure to prevent outages and ensure efficient power delivery.
- New Connections: Processing applications for new electricity connections for residential, commercial, and industrial consumers.
- Metering and Billing: Accurate metering of electricity consumption and timely billing to customers.
- Customer Service: Providing various customer support services, including complaint resolution and information dissemination.
- Load Management: Implementing load management strategies to balance demand and supply, particularly during peak usage periods.
Customer Services
IESCO is dedicated to enhancing customer satisfaction through various services, including:
- Online Services: Consumers can access a range of online services such as bill payment, application for new connections, and complaint registration through IESCO’s website.
- Customer Care Centers: IESCO operates customer care centers across its service areas to provide in-person assistance.
- 24/7 Helpline: A round-the-clock helpline (118 or 051-9252937) is available for customers to report issues and seek support.
Tariffs and Billing
IESCO’s tariffs are regulated by NEPRA, which ensures that the rates are fair and justifiable. The billing process is transparent, with detailed bills issued to consumers that outline their consumption and charges.
Future Plans
IESCO is continuously working on modernizing its infrastructure and incorporating advanced technologies to improve service delivery. Future plans include:
- Smart Grid Implementation: Introducing smart grid technologies to enhance the efficiency and reliability of the power distribution system.
- Renewable Energy Integration: Promoting the use of renewable energy sources within its distribution network.
- Customer Engagement: Enhancing customer engagement through digital platforms and improving overall customer experience.
Office Timings
To ensure accessibility and convenience for its customers, IESCO maintains specific office timings for various services. The table below outlines the office timings:
| Service/Department | Days | Timings |
|---|---|---|
| Customer Service Centers | Monday to Friday | 9:00 AM – 5:00 PM |
| Billing Department | Monday to Friday | 9:00 AM – 5:00 PM |
| New Connections Office | Monday to Friday | 9:00 AM – 5:00 PM |
| Complaint Resolution Office | Monday to Friday | 9:00 AM – 5:00 PM |
| Helpline (118 or 051-9252937) | Monday to Sunday | 24/7 |
Conclusion
IESCO plays a crucial role in the electricity distribution sector of Pakistan, ensuring that the Islamabad region receives consistent and reliable power supply. Through continuous improvements and customer-focused services, IESCO aims to enhance the quality of life for its consumers and support the region’s economic growth. For more information, customers can visit the IESCO website or contact their nearest customer service center.
