Peshawar Electric Supply Company (PESCO) plays a pivotal role in ensuring uninterrupted electricity supply to the residents of Peshawar and its surrounding regions.
Understanding how PESCO operates and the services it offers can empower consumers to make informed decisions and optimize their experience with the company. In this detailed guide, we will delve into various aspects of PESCO, including its functions, services, and office timings, to provide a comprehensive overview.
About PESCO:
Peshawar Electric Supply Company (PESCO) is a public limited company responsible for the distribution and supply of electricity to over 2.6 million consumers across Peshawar, Mardan, Swabi, Hazara, and other areas of Khyber Pakhtunkhwa, Pakistan.
Established in 1998, PESCO operates under the jurisdiction of the Pakistan Electric Power Company (PEPCO) and is regulated by the National Electric Power Regulatory Authority (NEPRA).
| Full Name: | PESCO (Peshawar Electric Supply Company) |
| Website: | www.pesco.com.pk |
| Helpline Number: | 111-000-128 |
| Headquarters | Defence Colony , Peshawar KPK (Directions) |
| Working Days | Mon – Friday (09:00 AM – 05:00 PM) | Saturday, Sunday Closed |
Services Offered by PESCO:
PESCO offers a range of services to meet the diverse needs of its consumers. These include:
- Electricity Distribution: PESCO ensures the distribution of electricity from the national grid to residential, commercial, and industrial consumers in its operational areas.
- New Connection Requests: Consumers can apply for new electricity connections through PESCO’s designated offices or online portal. The company facilitates the process of obtaining new connections on time.
- Billing and Payments: PESCO generates electricity bills for consumers based on their consumption and provides various payment options, including online payment platforms, bank transfers, and designated payment centers.
- Complaint Resolution: PESCO has a dedicated customer service department to address consumer complaints related to electricity supply, billing discrepancies, and other issues. Consumers can lodge complaints through helpline numbers, online portals, or visiting the nearest PESCO office.
- Meter Installation and Maintenance: PESCO installs and maintains electricity meters at consumers’ premises to accurately measure their electricity consumption. Consumers can request meter inspections, replacements, or upgrades as needed.
Office Timings:
To better serve its consumers, PESCO operates its offices during specified timings. Below is a table outlining the standard office timings for PESCO:
| Day | Office Timings |
|---|---|
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 1:00 PM (Jumma Break) |
| Saturday | Closed |
| Sunday | Closed |
Conclusion:
Understanding PESCO’s functions, services, and office timings is essential for consumers to effectively engage with the company and address their electricity-related needs. By availing themselves of the services offered by PESCO and adhering to its office timings, consumers can ensure a seamless experience and contribute to the efficient functioning of the electricity distribution system in their region.
